Last Updated: 15 May 2026
This Privacy Policy describes how New Lebanon Locksmith ("we," "us," or "our") collects, uses, and discloses your personal information when you use our services, interact with our website, or otherwise communicate with us. We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable US privacy laws.
New Lebanon Locksmith 701 Gregory Ave New Lebanon, OH 45345, USA Email: support@newlebanonlocksmith.com
Information We Collect
We collect various types of information from and about you, depending on how you interact with our services and website.
1. Information You Provide Directly To Us
This includes personal information you provide when you request our locksmith services, fill out a contact form, call us, or send us an email. This may include: * Contact Information: Your name, address (including service address), email address, and phone number. * Service Details: Information about the locksmith service you require, such as the type of lock, specific issues, property access details, or any special requests. * Payment Information: If applicable, we collect billing details and payment information (e.g., credit card number, expiration date) to process transactions. Please note that sensitive payment data is typically processed by secure third-party payment processors, and New Lebanon Locksmith does not directly store full credit card numbers on our servers. * Communication Records: If you contact us via phone, email, or contact forms, we may keep a record of that correspondence.2. Information Collected During Phone Calls
When you call New Lebanon Locksmith, we collect the information you provide over the phone to understand your service needs, dispatch technicians, and process your request. For quality assurance or training purposes, phone calls may be recorded. If calls are recorded, you will typically be notified at the beginning of the call.3. Information Collected Automatically
When you visit our website, we may collect certain information automatically through cookies and other tracking technologies. This information may include: * Device Information: Your IP address, browser type, operating system, and device identifiers. * Usage Data: Pages you view on our site, links you click, the time and date of your visit, and referring website addresses. * Location Information: We may infer your general location from your IP address.How We Use Your Information
New Lebanon Locksmith uses the information we collect for various purposes, primarily to provide and improve our locksmith services:
* To Provide Services: To schedule, dispatch, and perform the requested locksmith services, including key duplication, lock installation, repair, and emergency lockout assistance. * To Communicate With You: To respond to your inquiries, provide service updates, confirm appointments, send invoices, and deliver important notices related to your service request. * To Process Payments: To process payments for services rendered and manage billing. * To Improve Our Services: To understand how our services are used, identify areas for improvement, and enhance the overall customer experience. * For Marketing and Promotions: With your consent, we may use your contact information to send you promotional materials or special offers related to New Lebanon Locksmith services. You can opt out of these communications at any time. * For Internal Operations: To maintain our records, for internal business analysis, and to manage our website. * For Legal and Security Reasons: To comply with legal obligations, prevent fraudulent activities, enforce our terms and conditions, and protect the rights, property, or safety of New Lebanon Locksmith, our customers, or others.
How We Share Your Information
New Lebanon Locksmith does not sell your personal information. We may share your information with third parties only in the following circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services, such as website hosting providers, payment processors, customer relationship management (CRM) systems, and dispatch software. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government investigation). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Protection and Security Measures
New Lebanon Locksmith is committed to protecting your personal information. We implement reasonable administrative, technical, and physical security measures designed to safeguard your data from unauthorized access, disclosure, alteration, and destruction. These measures include: * Secure Sockets Layer (SSL) technology for data transmission on our website. * Access controls to limit who can access personal information within our organization. * Data encryption where appropriate. * Regular security reviews of our systems and practices.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.
Third-Party Services
Google Analytics
We use Google Analytics to collect information about how visitors use our website. Google Analytics uses cookies to gather data such as pages visited, time spent on the site, and website traffic sources. This information helps us understand user behavior and improve our website's functionality and content. Google may use the data collected to contextualize and personalize the ads of its own advertising network. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on, which prevents Google Analytics from collecting information about your website visits.Payment Processors
When you make payments for our services, we use secure, PCI-compliant third-party payment processors. New Lebanon Locksmith does not directly store sensitive payment card information on its servers. Your payment information is encrypted and transmitted directly to the payment processor.Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience and collect information about your browsing activities. * What are cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They help the website remember information about your visit. * How we use cookies: * Strictly Necessary Cookies: Essential for the website to function correctly (e.g., allowing you to navigate the site). * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information such as the number of visitors, which pages are most popular, and how users navigate the site. This helps us improve our website's performance. * Functionality Cookies: Allow the website to remember choices you make (such as language preferences) and provide enhanced, more personal features. * Your choices regarding cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.
Data Retention
New Lebanon Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Privacy Rights (US Specific)
While specific privacy rights can vary by state, residents of certain US states (such as California) have enhanced rights regarding their personal information. New Lebanon Locksmith respects your privacy rights and aims to provide all users with reasonable access to and control over their personal data.
Generally, depending on your state of residence, you may have the following rights:
* Right to Know: You may have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it. * Right to Correct/Rectify: You may have the right to request correction of inaccurate personal information we hold about you. * Right to Delete: You may have the right to request the deletion of your personal information, subject to certain exceptions (e.g., to complete transactions, fulfill legal obligations). * Right to Opt-Out of Sale/Sharing: New Lebanon Locksmith does not sell your personal information. If our practices were to change, you would have the right to opt-out of the "sale" or "sharing" of your personal information. * Right to Limit Use and Disclosure of Sensitive Personal Information: If we were to collect sensitive personal information, you might have the right to limit its use and disclosure. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" details provided below. We may need to verify your identity before processing your request.
Children's Privacy
Our services are not intended for individuals under the age of 16. New Lebanon Locksmith does not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under the age of 16, we will delete such information from our records.
Changes to This Privacy Policy
New Lebanon Locksmith reserves the right to update or modify this Privacy Policy at any time. We will post the revised policy on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
New Lebanon Locksmith 701 Gregory Ave New Lebanon, OH 45345, USA Email: support@newlebanonlocksmith.com
